Customer Care

SHIPPING 

APPAREL: 

Please allow 1-2 days for processing time. Your items will ship shortly! 

SNEAKERS: 

All pairs are carefully hand-crafted, therefore, please allow 3-5 weeks for them to be made. Keep in mind that shipping is not accounted in the stated time frame; it is additional. Please refer to our FAQs for more information.

EXCHANGES 

APPAREL: 

If the customer is not 100% satisfied, exchanges are accepted. 

SNEAKERS: 

Since all the sneaker pairs are made-to-order, and handcrafted, we are not able to provide any sneaker exchanges at this time. We encourage our customers to double check their sizes prior to ordering to avoid inconveniences. 

ALL SNEAKER SALES ARE FINAL

RETURNS 

APPAREL: 

If the customer is not 100% satisfied, returns are accepted for full refund.

SNEAKERS: 

Since all the sneaker pairs are made-to-order, and handcrafted, we are not able to provide any sneaker returns at this time. We encourage our customers to double check their sizes prior to ordering to avoid inconveniences. 

ALL SNEAKER SALES ARE FINAL

Returns and exchanges for apparel are accepted for up to 14 days from the original date of purchase. Products must be unused, in the same condition as received and with the original packaging.  

To exchange or return your product, you should mail your product to:

Mad Spirit

105 Calle Violeta 

San Juan, PR 00927

The client is responsible for covering the return shipping charges. Shipping charges are non-refundable.